Privacy Policy

A legal disclaimer

This Privacy Policy is provided for general informational purposes only and does not constitute legal advice. You may wish to consult with a licensed attorney to ensure your policy complies with the laws applicable in your location and industry.

Privacy Policy - the basics

Last updated: 12/1/2025

Atelier Exchange (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, make a purchase, or interact with our brand.

By using our website, you agree to the practices described below.

1. Information We Collect

Information You Provide Directly

We may collect:

Name
Email address
Shipping and billing address
Payment details (processed securely through third-party providers)
Order history
Messages submitted through contact forms or customer support

Information Collected Automatically

When browsing our site, we may collect:

IP address
Device and browser type
Pages visited and time spent
Cookies and tracking technologies used for functionality, analytics, and a better user experience

2. How We Use Your Information

We use your information to:

Process and complete orders
Provide customer service and support
Improve website performance and user experience
Send transactional updates (order confirmations, shipping updates)
Communicate promotions or updates (only with your consent)
Detect and prevent fraud and security issues

3. Sharing Your Information

We do not sell your personal information.

We may share your data with trusted third-party service providers that help us run our business, including:

Payment processors (e.g., Shopify Payments, Stripe, PayPal)
Shipping carriers
Website hosting, analytics, and technical support services
Email marketing platforms (only if you opt in)

These providers receive only the information needed to perform their services and must protect it.

4. Cookies & Tracking Technologies

Atelier Exchange uses cookies to:

Enable essential website functions
Remember preferences
Analyze site traffic
Personalize your shopping experience

You can disable cookies in your browser settings, but doing so may limit certain website features.

5. Your Rights

Depending on your location, you may have rights such as:

Requesting access to your data
Requesting corrections
Requesting deletion (where legally permitted)
Opting out of marketing emails
Restricting certain data uses

To submit a request, contact us at:
info@atelierexchange.com