Refund Policy
Last updated: 12/1/2025
Atelier Exchange is committed to providing a positive shopping experience and high-quality, authentic luxury goods. If you are not fully satisfied with your purchase, we offer returns under the policy outlined below.
1. Return Eligibility
Customers have 14 days from the purchase date to request a return.
To be eligible for a return, the item must be:
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Unused and in the same condition in which it was received
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Free of wear, odors, damage, or alterations
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Returned with all original packaging, including dust bags, boxes, tags, authenticity cards, and accessories (if applicable)
Items that do not meet these conditions may not be eligible for a refund.
2. Non-Returnable Items
The following items cannot be returned:
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Final sale or clearance items
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Gift cards
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Items explicitly marked “non-returnable”
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Items showing signs of use, wear, or handling
3. How to Start a Return
To initiate a return, please contact us at:
info@atelierexchange.com
Include your order number and the item(s) you wish to return. We will provide instructions on how and where to send your package.
Customers are responsible for return shipping costs unless the item arrived damaged or incorrectly shipped.
4. Refunds
Once your return is received and inspected, we will notify you of the approval or denial of the refund.
If approved:
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Refunds will be issued to the original payment method
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Please allow 5–10 business days for the refund to appear on your statement
Shipping charges are non-refundable.
5. Exchanges
At this time, we do not offer direct exchanges. If you would like a different item, please return your original purchase (within 14 days) and place a new order.
6. Damaged or Incorrect Items
If your item arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery with photos of the issue. We will resolve the issue promptly.
7. Questions
For any questions regarding returns or refunds, contact:
Atelier Exchange
Email: info@atelierexchange.com